ph80 Casino Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how ph80 Casino ("ph80," "we," "us," or "our") collects, uses, stores, shares, and protects the personal information of players and visitors ("you" or "your") who access or use the ph80 online gaming platform at ph80.app and all associated services (collectively, the "Platform").

ph80 is committed to protecting your privacy and handling your personal data with transparency, integrity, and in full compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. We take our obligations as a data controller seriously and have implemented appropriate technical and organizational measures to safeguard your information.

By registering for a ph80 account, accessing the Platform, or otherwise providing us with your personal information, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please do not use the ph80 Platform.

This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy.

2. Data Controller

ph80 Casino is the data controller responsible for your personal information collected through the Platform. As data controller, ph80 determines the purposes and means of processing your personal data and is accountable for ensuring that such processing complies with applicable data protection laws.

If you have any questions about how ph80 handles your personal data, or wish to exercise any of your data rights, please contact our Data Protection Officer (DPO) using the contact details provided in Section 13 of this Policy.

3. Personal Data We Collect

ph80 collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:

3.1 Registration & Identity Data

• Full legal name, date of birth, and gender
• Email address and mobile phone number
• Residential address (including city, province, and postal code)
• Government-issued identification documents (e.g., Philippine passport, driver's license, SSS/UMID card, PhilSys ID) for KYC verification
• Selfie or live photo for identity verification purposes

3.2 Financial Data

• GCash or PayMaya/Maya account details (mobile number linked to e-wallet)
• Bank account details for bank transfer transactions (account name, account number, bank name)
• Debit card details where applicable
• Transaction history, including deposits, withdrawals, and wager records

3.3 Gaming & Activity Data

• Game play history, wager amounts, wins, and losses
• Session duration and login timestamps
• Responsible gaming tool usage (deposit limits, self-exclusion requests, cooling-off periods)
• Bonus and promotion participation history

3.4 Technical & Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Cookie identifiers and session tokens
• Platform access logs and error reports

3.5 Communications Data

• Records of your communications with ph80 customer support (live chat transcripts, email correspondence)
• Survey responses and feedback submitted to ph80
• Marketing communication preferences

4. How We Use Your Personal Data

ph80 uses your personal data for the following purposes:

• Account creation and management: To register your ph80 account, verify your identity and age, and manage your account settings and preferences.
• Platform operation: To provide access to ph80's games, process deposits and withdrawals, and deliver the services you have requested.
• KYC and AML compliance: To verify your identity, conduct anti-money laundering checks, and comply with PAGCOR regulatory requirements and Philippine financial regulations.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other security threats to the Platform.
• Responsible gaming: To monitor gaming behavior for signs of problem gambling, enforce responsible gaming tools you have activated, and comply with self-exclusion requests.
• Customer support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Marketing communications: To send you promotional offers, bonuses, and platform updates, where you have consented to receive such communications.
• Platform improvement: To analyze usage patterns, conduct research, and improve the features and performance of the ph80 Platform.
• Legal compliance: To comply with applicable laws, regulations, court orders, and requests from regulatory authorities including PAGCOR and the National Privacy Commission.

5. Legal Basis for Processing

ph80 processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Consent: Where you have given your explicit consent to the processing of your personal data for a specific purpose, such as receiving marketing communications.
• Contractual necessity: Where processing is necessary to perform the contract between you and ph80 (i.e., the Terms & Conditions), including account management, game provision, and payment processing.
• Legal obligation: Where processing is required to comply with a legal obligation applicable to ph80, including KYC/AML requirements, PAGCOR regulatory obligations, and tax reporting.
• Legitimate interests: Where processing is necessary for ph80's legitimate interests, such as fraud prevention, platform security, and improving our services, provided such interests are not overridden by your rights and interests.

6. Data Sharing & Disclosure

ph80 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

6.1 Service Providers

ph80 engages trusted third-party service providers to assist in operating the Platform, including payment processors (GCash, PayMaya/Maya, and partner banks), identity verification providers, cloud hosting providers, and customer support platforms. These providers are contractually bound to process your data only on ph80's instructions and in accordance with applicable data protection laws.

6.2 Regulatory Authorities

ph80 may disclose your personal data to PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other competent Philippine government authorities where required by law, regulation, or lawful order.

6.3 Law Enforcement

ph80 may disclose personal data to law enforcement agencies or other government bodies where required to do so by applicable law, court order, or where ph80 reasonably believes disclosure is necessary to prevent fraud, money laundering, or other criminal activity.

6.4 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of ph80's business, your personal data may be transferred to the relevant successor entity, subject to the same privacy protections described in this Policy. You will be notified of any such transfer in advance.

6.5 With Your Consent

ph80 may share your personal data with other third parties where you have given your explicit prior consent to such sharing.

7. Data Retention

ph80 retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law and regulation. The following general retention periods apply:

• Account and identity data: Retained for the duration of your ph80 account and for a minimum of five (5) years following account closure, in compliance with PAGCOR and AMLC record-keeping requirements.
• Financial transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required under Philippine anti-money laundering regulations.
• Gaming activity data: Retained for the duration of your account and for three (3) years following account closure.
• Customer support communications: Retained for two (2) years from the date of the last communication, unless a longer period is required for dispute resolution.
• Marketing consent records: Retained for the duration of your consent and for one (1) year following withdrawal of consent.

Upon expiry of the applicable retention period, ph80 will securely delete or anonymize your personal data in accordance with our data disposal procedures.

8. Cookies & Tracking Technologies

ph80 uses cookies and similar tracking technologies (such as web beacons and local storage) on the Platform to enhance your user experience, maintain session security, and analyze Platform usage. The types of cookies we use include:

8.1 Strictly Necessary Cookies

These cookies are essential for the Platform to function correctly. They enable core features such as user authentication, session management, and security. These cookies cannot be disabled without affecting Platform functionality.

8.2 Analytics Cookies

ph80 uses analytics cookies to collect aggregated, anonymized data about how players use the Platform — such as which pages are visited most frequently and how long sessions last. This data helps us improve the Platform's performance and user experience.

8.3 Preference Cookies

These cookies remember your settings and preferences on the ph80 Platform, such as your preferred language and display settings, so you do not need to re-enter them on each visit.

8.4 Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the ph80 Platform. Strictly necessary cookies cannot be disabled as they are required for the Platform to operate securely.

9. Data Security

ph80 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• Encryption: All data transmitted between your device and the ph80 Platform is encrypted using TLS (Transport Layer Security). Sensitive data stored on our servers is encrypted using AES-256 encryption.
• Access controls: Access to personal data is restricted to authorized ph80 personnel and service providers on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations.
• Two-factor authentication: ph80 offers two-factor authentication (2FA) for player accounts to provide an additional layer of security against unauthorized access.
• Regular security audits: ph80 conducts regular security assessments, penetration testing, and vulnerability scans to identify and address potential security risks.
• Incident response: ph80 maintains a data breach response plan. In the event of a personal data breach that poses a risk to your rights and freedoms, ph80 will notify the National Privacy Commission and affected players in accordance with the requirements of the Data Privacy Act of 2012.

While ph80 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your ph80 account credentials and for notifying us immediately if you suspect unauthorized access to your account.

10. Your Data Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by ph80:

• Right to be informed: You have the right to be informed about how ph80 collects and processes your personal data, as described in this Policy.
• Right of access: You have the right to request a copy of the personal data ph80 holds about you, along with information about how it is being processed.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data ph80 holds about you.
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to ph80's legal retention obligations.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on ph80's legitimate interests.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to request that it be transmitted to another data controller where technically feasible.
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe ph80 has processed your personal data in violation of the Data Privacy Act of 2012.

To exercise any of these rights, please contact ph80's Data Protection Officer using the contact details in Section 13. ph80 will respond to your request within thirty (30) days of receipt, subject to identity verification requirements.

11. Children's Privacy

The ph80 Platform is strictly intended for adults who are 21 years of age or older, in accordance with Philippine gaming regulations. ph80 does not knowingly collect personal data from individuals under the age of 21. If ph80 becomes aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that your child has provided personal data to ph80, please contact us immediately at the details provided in Section 13 so that we can take appropriate action.

12. Changes to This Privacy Policy

ph80 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform features. When material changes are made, ph80 will notify registered players via email or a prominent notice on the Platform prior to the changes taking effect. The "Last Updated" date at the top of this page will be revised accordingly.

Your continued use of the ph80 Platform following notification of any amendment constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Policy periodically to stay informed about how ph80 protects your personal data.

13. Contact & Complaints

If you have any questions, concerns, or requests regarding this Privacy Policy or ph80's handling of your personal data, please contact our Data Protection Officer:

If you are not satisfied with ph80's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC) at privacy.gov.ph.